Refund and Cancellation Policy
This policy explains when and how you can cancel your membership and receive a refund. It applies to memberships purchased through kevinsomany.com. Payments are processed by Polar Software, Inc. ("Polar") as merchant of record on behalf of The Checklist Co. Ltd..
General stance
We honor all statutory refund and withdrawal rights under the laws that apply to you. Beyond those statutory rights, we do not offer a voluntary refund window. See the sections below for the rights that apply based on where you live.
How to cancel
You may cancel your subscription at any time through the Polar customer portal, accessible from your account page via the "Manage billing / cancel" button.
After you cancel, your subscription remains active until the end of the current billing period. You retain full access to members-only content until that date. Your access is not cut short and no prorated refund is issued for the remaining period, unless you are entitled to a refund under the statutory rights described below.
EU, EEA, and UK: 14-day right of withdrawal
If you live in an EU or EEA member state or in the United Kingdom, you have a 14-day right of withdrawal from the date of purchase (EU Directive 2011/83/EU Art.9; UK Consumer Contracts Regulations 2013 reg.29).
Because the membership gives immediate access to digital content, the withdrawal right is ordinarily waived when you complete your purchase and request immediate access (CRD Art.16(m); UK CCRs 2013 reg.37).
If you have not yet accessed any members-only content after purchase, you may request a full refund within 14 days by emailing k3v1n@arisadesiam.com. Include your name, email address, and purchase date. We will process your refund through Polar within the statutory timeframe.
Thailand: 7-day cooling-off period
If you live in Thailand, you have a 7-day cooling-off period from the date of purchase under Thailand's Direct Sales and Direct Marketing Act B.E. 2545 (s.33). If you cancel within that period, you are entitled to a full refund within 15 days (s.36).
To exercise this right, email k3v1n@arisadesiam.com within 7 days of purchase. Include your name, email address, and purchase date.
How refunds are processed
Approved refunds are issued by Polar, our payment merchant. Refunds are returned to the payment method used at purchase. Processing times depend on your bank or card provider.
Polar may issue a refund proactively within 60 days of a transaction to prevent a chargeback. If that occurs, your access ends when the refund is processed.
Transaction fees charged by Polar or your payment provider are not returnable as part of a refund.
How to contact us
For refund or cancellation requests, email k3v1n@arisadesiam.com. Include your name, email address, and purchase date. We aim to respond within 3 business days.